This policy explains what personal information Himalayan Trek Quest collects through this website and when you enquire about or book a trek, how we use it and the choices you have.
Who we are
Himalayan Trek Quest, Pokhara, Nepal. Email [email protected].
What we collect
- When you enquire: your name, email address, phone or WhatsApp number, country, the trek and dates you are interested in, your group size and your message.
- When you book: the full names of everyone travelling, and the details needed for permits and your trip, such as passport details, date of birth, nationality, dietary needs, relevant medical information, emergency contacts and travel insurance details.
- When you contact us by email, phone or WhatsApp: the messages you send us.
- When you visit the website: the pages you view, the site that referred you, your country and your type of device. We count visits without cookies and do not store your IP address.
How we use it
- To answer your enquiry and prepare a quotation.
- To make and manage your booking, obtain trekking permits and arrange the services in your trip.
- To keep you safe on the trek and contact your emergency contacts or insurer if needed.
- To understand which pages are useful and improve the website.
We do not sell your personal information, and we send marketing messages only if you ask to receive them.
Who we share it with
- The guides, hotels, airlines and transport providers in your trip, as far as each needs it.
- Government offices in Nepal that issue trekking permits.
- Hospitals, rescue services and your insurer in an emergency.
- TripNerve, which hosts this website and the system we use to manage enquiries and bookings, and acts on our instructions.
Cookies and storage in your browser
This website does not use advertising or tracking cookies. If you choose a currency, your choice is saved in your browser so prices show in that currency next time. Links to WhatsApp, Google Maps or review sites take you to those services, which have their own privacy policies.
How long we keep it
We keep enquiry and booking records for as long as we need them to deliver your trip and to meet our legal and accounting obligations.
Your choices
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we no longer need to keep it. Email [email protected].
Changes to this policy
We may update this policy. The current version is always on this page.